Running a computer business has been an amazing experience for me. It allowed me to take a temporary break from my background and training as a counselor, and to focus and sharpen my business skills as a sole proprietor. After six years of successfully developing and running the business, technology had evolved enough that it was time to transition back to counseling and psychotherapy; this time, in private practice. The skills I gained from my time as a business owner were critical for this, and I wouldn't change a thing.

Private practice makes more sense in your 40's than in your mid-20's. Returning to counseling and mental health has worked out extremely well, however it's taken a lot of focus and attention to develop. While I focus on a myriad of issues with patients, I typically end up working primarily on issues surrounding depression, anxiety, and relationship/marital issues. My biggest surprise? My counseling books now outnumber my technology books by 10 to 1.

My philosophy has always been that computer skills alone are not enough. You need someone with empathy, good communication and social skills. You should come away feeling confident that you understood pretty much everything we said. Above all, you should feel that you were treated with respect. Everything else is secondary.

From 2006 thru 2012, Iran Oregon Tech Support and provided Eugene/Springfield business owners computer repair, on-site service, troubleshooting and support. My background includes extensive experience with Windows, Macintosh & Linux, and the organizations that use them. Some of the principals that are important to me include being accessible, available and easy to talk to, taking ownership of the troubleshooting steps necessary to solve your support issues, providing you information in clear, “non-technobabble” English and following up with you promptly and professionally.

I am one of the few Eugene computer repair companies that are both bondable and insured and can provide a lengthy list of long-term satisfied clients as references. I am certified as a Microsoft Certified Systems Engineers (MCSE) along with both Cisco Certified Network Associate (CCNA) and Cisco Certified Design Associate (CCDA) certifications. All work is done directly; nothing is outsourced and all work is performed right here in Eugene.

Frequently Asked Questions

How do I contact you?

Oregon Tech Support ran from 2006 thru 2012 and is no longer providing support services.

What Services Do you Provide

The majority of our business clients typically require network configuration, troubleshooting and long-term preparation for their technology needs.

Computer Repair

Many things can affect a computer system. Often, what is suspected to be the cause tends to be just a symptom of the true underlying problem. My goal is to determine a cost-effective way to repair your computer without the loss of data. Given the costs of computers these days, it’s important to know your options in order to make an informed decision. These days, we focus and specialize primarily in Apple Macintosh computers.

Data Recovery

Every year, over 30% of consumers will suffer from a hard drive crash: All your files, pictures and music can disappear in an instant. Rather than asking ourselves, "How did this happen," we need to focus on, "What should I do right away when my computer crashes?" A dying computer can be a ticking time-bomb; knowing what to do when it explodes can be a life saver.

What advice do you have for someone looking to hire an IT Consultant?

Review the consultant’s industry certifications; typically, they indicate that the provider has dedicated time and effort towards professionally earning their trade. Ask if they are insured and/or bonded; this is an absolute must for any professional IT consultant working in the industry. Both of these items are of high relevance as this is an unregulated industry and, therefore, relies on the provider to show and promote their dedication to the field. Last but not least, ask when they registered their business with the State of Oregon; there are too many “unofficial” consultants that are working under the table since the recession hit.

What should I know about the computer repair industry?

There is little or not state regulation for this industry; as a result, it’s important to research any consultant prior to hiring out. Go with your gut feeling, as you deserve to be treated with professionalism and respect.

What questions should I ask prior to hiring a technician?

You’ll want to ask the following of any potential consultant that you are considering hiring: Is your business licensed with the State of Oregon? What is your policy regarding data and confidentiality? Is your business insured and/or bonded? What is your current rating with the Better Business Bureau? Can you provide me your Employer Identification Number (EIN) for tax reporting purposes? How long have you been in business? Finally, do you provide a guarantee or warranty for your service?

Anything else I should know?

A computer business consultant’s role is to be your company's advocate. Their job is not to be a “take it or leave it” salesperson; this type of approach to any customer relationship is backwards. Above all, they should be concerned about how to best help you and your business. The best way to know that they value you is that they are interested in knowing about your business, about you and about what issues are of concern to you.

Client Testimonials

We place a lot of pride in making sure that our clients are satisfied.