Since 2006, Oregon Tech Support has provided Eugene/Springfield business owners computer repair, on-site service, troubleshooting and support.Our background includes extensive experience with Windows, Macintosh & Linux, and the organizations that use them. Some of the principals that are important to us include being accessible, available and easy to talk to, taking ownership of the troubleshooting steps necessary to solve your support issues, providing you information in clear, “non-technobabble” English and following up with you promptly and professionally.

We’ve been in business since 2006, are one of the few Eugene computer repair companies that are both bondable and insured and can provide a lengthy list of long-term satisfied clients as references. All our technicians are Microsoft Certified Systems Engineers (MCSE) along with both Cisco Certified Network Associate (CCNA) and Cisco Certified Design Associate (CCDA) certifications. All our work is done by ourselves; nothing is outsourced and all our work is performed right here in Eugene.

What services do you provide?

The majority of our business clients typically require network configuration, troubleshooting and long-term preparation for their technology needs.

What advice do you have for someone looking to hire an IT Consultant?

Review the consultant’s industry certifications; typically, they indicate that the provider has dedicated time and effort towards professionally earning their trade. Ask if they are insured and/or bonded; this is an absolute must for any professional IT consultant working in the industry. Both of these items are of high relevance as this is an unregulated industry and, therefore, relies on the provider to show and promote their dedication to the field. Last but not least, ask when they registered their business with the State of Oregon; there are too many “unofficial” consultants that are working under the table since the recession hit.

What should I know about the computer repair industry?

There is little or not state regulation for this industry; as a result, it’s important to research any consultant prior to hiring out. Go with your gut feeling, as you deserve to be treated with professionalism and respect.

What questions should I ask prior to hiring a technician?

You’ll want to ask the following of any potential consultant that you are considering hiring: Is your business licensed with the State of Oregon? What is your policy regarding data and confidentiality? Is your business insured and/or bonded? What is your current rating with the Better Business Bureau? Can you provide me your Employer Identification Number (EIN) for tax reporting purposes? How long have you been in business? Finally, do you provide a guarantee or warranty for your service?

Anything else I should know?

A computer business consultant’s role is to be your company's advocate. Their job is not to be a “take it or leave it” salesperson; this type of approach to any customer relationship is backwards. Above all, they should be concerned about how to best help you and your business. The best way to know that they value you is that they are interested in knowing about your business, about you and about what issues are of concern to you.